The issue of call quality degradation has now been closed. No new occurrences during the monitoring of the services previously impacted.
Posted Jan 29, 2024 - 16:36 AEDT
Monitoring
A permanent fix has been applied and normal operation has now returned. We will continue to monitor for the next 90 minutes to ensure continued operability.
Posted Jan 29, 2024 - 11:45 AEDT
Identified
The underlying issue has been identified and fixes have been applied to eliminate the impact to call quality.
Posted Jan 29, 2024 - 11:42 AEDT
Investigating
We are currently experiencing issues with our media servers and approximately 20-30% of calls for all customers may have voice quality issues. We not experiencing any connectivity or networking issues.
Posted Jan 29, 2024 - 10:00 AEDT
This incident affected: Intelligent Voice Platform - Sydney Region (AU1) (SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for Bring your Own Device (BYOD), Voice Gateway).