SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone ? Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Washington DC Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page ? Operational
90 days ago
99.98 % uptime
Today
Production Payments API ? Operational
90 days ago
99.98 % uptime
Today
Payments Portal ? Operational
90 days ago
100.0 % uptime
Today
Identity Server ? Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone ? Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR ? Operational
90 days ago
100.0 % uptime
Today
Secure Hosting ? Operational
90 days ago
100.0 % uptime
Today
Support Services ? Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
AU1 & AU2 IVP SBC Certificate Updates CR#2025
Completed - All certificates updated
May 7, 05:57 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:30 AEST
Scheduled - During this time we wil be updating our SSL certificate on our SBCs in Au1 and AU2
May 5, 20:16 AEST
May 6, 2025
Maintenance Notification - IVP Release 9.7.2 - Reference#: CR2012
Completed - The scheduled maintenance has been completed.
May 6, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 2, 21:41 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 2, 18:02 AEST
Scheduled - We will be undergoing schedule maintenance to support IVP release 9.7.2

There will be no disruption to services during this maintenance window.
Apr 30, 11:59 AEST
May 5, 2025
ServiceDesk Portal Logon Issue
Resolved - The public service desk web portal is now available.
May 5, 17:15 AEST
Identified - We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal
May 5, 09:24 AEST
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

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