SecureCo Status Central
All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone ? Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Washington DC Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page ? Operational
90 days ago
99.98 % uptime
Today
Production Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payments Portal ? Operational
90 days ago
100.0 % uptime
Today
Identity Server ? Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone ? Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR ? Operational
90 days ago
100.0 % uptime
Today
Secure Hosting ? Operational
90 days ago
100.0 % uptime
Today
Support Services ? Operational
90 days ago
100.0 % uptime
Today
docs.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.

No service disruption is anticipated during this maintenance window.

Posted on Oct 09, 2024 - 14:46 AEDT
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 AEDT
Scheduled - Routing changes will be made between SecureCo and NICE to allow for improved routing paths on the IVP interconnect
Oct 2, 17:50 AEST
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 30, 06:29 AEST
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 AEST
Scheduled - SecureCo are undertaking some changes with their upstream voice providers.

During this maintenance window, SecureCo does not envisage any issues during the maintenance work.

Sep 25, 17:01 AEST
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 22:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 13:08 AEST
Scheduled - Description
A maintenance window has been scheduled to exclusively support route updates for Voice Services.

Customer Impact
We envisage there will be no service impact to our customers during this maintenance window.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.

Sep 19, 13:07 AEST