SecureCo Status Central
All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone ? Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Washington DC Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Hosted Payments Page ? Operational
90 days ago
100.0 % uptime
Today
Production Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payments Portal ? Operational
90 days ago
100.0 % uptime
Today
Identity Server ? Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone ? Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR ? Operational
90 days ago
100.0 % uptime
Today
Secure Hosting ? Operational
90 days ago
100.0 % uptime
Today
Support Services ? Operational
90 days ago
100.0 % uptime
Today
docs.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hazard Notification - Release 9.5.1 - 01 August 2024 - Reference#: CR1915 Aug 1, 2024 12:00-14:00 AEST
We will be undergoing schedule maintenance to support IVP release 9.5.1

There will be no disruption to services during this maintenance window.
Posted on Jul 26, 2024 - 16:53 AEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Hazard Notification - Release 9.5.2 - 24 July 2024 - Reference#: CR1908
Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 16:25 AEST
Scheduled - We will be undergoing schedule maintenance to support IVP release 9.5.2

There will be no disruption to services during this maintenance window.
Jul 19, 15:06 AEST
Jul 23, 2024

No incidents reported.

Jul 22, 2024
Hazard Notification – API, HPP and Portal - Wednesday 22nd July 2024 - Reference CR#1897
Completed - The scheduled maintenance has been completed.
Jul 22, 23:20 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:30 AEST
Scheduled - Functionality and current services will remain unchanged during & following this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
We envisage there to be no actual impact to our customers during this time.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Jul 15, 09:33 AEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Hazard Maintenance Notification - IVP API - Reference#: CR1912
Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 AEST
Scheduled - We will be undertaking scheduled maintenance during this time. Original planned schedule of 01:00PM has now been amended to start at 05:00 PM
No impact to voice services is anticipated as maintenance relates to account and user access permissions only.
Jul 18, 13:52 AEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Hazard Notification - Release 9.5 -12th July 2024 - Reference#: CR1896
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:00 AEST
Scheduled - We will be undergoing schedule maintenance to support IVP release 9.4

There will be no disruption to services during this maintenance window.
Jul 1, 14:07 AEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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