SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU3) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page Operational
90 days ago
100.0 % uptime
Today
Production Payments API Operational
90 days ago
100.0 % uptime
Today
Payments Portal Operational
90 days ago
100.0 % uptime
Today
Identity Server Operational
90 days ago
100.0 % uptime
Today
Payment IVR Operational
90 days ago
99.96 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR Operational
90 days ago
100.0 % uptime
Today
Secure Hosting Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Notification: SBC Changes Configuration Updates - CR SM-106, SM110 Apr 22, 2026 21:00-22:30 AEST

We will be undergoing scheduled maintenance to support IVP SBC configuration changes. These changes are to address TLS connectivity interop issues identified.

No disruption to calls are expected.
Posted on Apr 13, 2026 - 16:21 AEST
Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Maintenance Notification: Release 9.8.4 Self Service Provisioning Impact
Completed - The scheduled maintenance has been completed.
Apr 10, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 AEST
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.4

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Apr 2, 12:45 AEDT
Apr 9, 2026
Maintenance Notification – API, HPP and Portal - CR: SM-113
Completed - The scheduled maintenance has been completed.
Apr 9, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:30 AEST
Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window.

More Information
For more information, please raise a ticket at https://servicedesk.secureco.co
Mar 26, 10:35 AEDT
Apr 8, 2026
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

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