All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
Self Service Portal Operational
Knowledge Base Operational
IVP Integration API Operational
Intelligent Voice Platform - Global Carriage Operational
Australia Operational
New Zealand Operational
Intelligent Voice Platform - Sydney Region (AU1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Melbourne Region (AU2) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Sydney Region (AU3) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Ashburn Region (US1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - London Region (UK1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Singapore Region (SG1) Operational
Coming Soon Operational
Intelligent Voice Platform - Tokyo Region (JP1) Operational
Coming Soon! Operational
Payments Operational
Hosted Payments Page Operational
Production Payments API Operational
Payments Portal Operational
Identity Server Operational
Payment IVR Operational
Legacy Services Operational
Gen1 - Carrier Services Operational
Enterprise Voice Operational
Enterprise Voice for Genesys Cloud Operational
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
Enterprise Voice for Nice inContact CXone Operational
Cloud Payment IVR Operational
Secure Hosting Operational
Support Services Operational
SecureCo Knowledge Centre Operational
www.secureco.co Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Notification: Release 9.9.5 Self Service Provisioning Impact Nov 5, 2026 20:00-23:30 AEDT

We will be undergoing scheduled maintenance to support IVP release 9.9.5

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Posted on Oct 26, 2026 - 16:20 AEDT

Maintenance Notification – API, HPP and Portal - CR: SM-311 Nov 10, 2026 22:30 - Nov 11, 2026 01:30 AEDT

A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window.
Posted on Oct 26, 2026 - 16:16 AEDT

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Essential Maintenance Notification: Release CO_10.02.1 - US, UK, EU
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 11:00 AEDT
Scheduled - We will be undergoing emergency maintenance to support IVP release CO_10.02.1 The following components will be affected by this maintenance:

Voice Gateway
Payments IVR
SIPREC
Media Stream

We are expecting a period of 1 hour where call features have a low change of being unavailable during this maintenance window.
Oct 30, 10:46 AEDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Maintenance Notification: CR-SM258 AU1, AU2 and AU3 Regions
Completed - The scheduled maintenance has been completed.
Oct 28, 23:50 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 AEDT
Scheduled - We will be undergoing scheduled maintenance in the following regions:

AU1
AU2
AU3

There will be no disruption to services during this maintenance window.
Oct 26, 16:11 AEDT
Maintenance Notification: ANZ carrier service maintenance - CR SM-310
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to SecureCo Australia and New Zealand carrier services.

There is no impact to customer services.
Oct 26, 16:07 AEDT

Oct 27, 2026

Maintenance Notification: ANZ carrier service maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 02:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to SecureCo Australia and New Zealand carrier services.

There is no impact to customer services.
Oct 23, 09:54 AEDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

PHP Advisory 21 Oct 2026: Knowledgebase patching
Completed - The scheduled maintenance has been completed.
Oct 23, 16:05 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 16:00 AEDT
Scheduled - On the 21st October 2026 the PHP Foundation released a security advisory. As a result the SecureCo Knowledge Base has been patched by the third party vendor.
Oct 23, 15:58 AEDT

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Maintenance Notification: Release 9.9.4 Self Service Provisioning Impact
Completed - The scheduled maintenance has been completed.
Oct 20, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.4

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Oct 13, 16:44 AEDT

Oct 19, 2026

Essential maintenance: CR-SM-298 Core Networking
Completed - The scheduled maintenance has been completed.
Oct 19, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 AEDT
Scheduled - Essential maintenance is being conducted in our core networking. There will be no disruption to services during this maintenance window.
Oct 19, 18:28 AEDT

Oct 18, 2026

No incidents reported.

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