Call quality issues for Payments services in Australia

Incident Report for SecureCo

Resolved

This incident has been resolved.
Posted Sep 09, 2025 - 08:43 AEST

Monitoring

A fix has been applied and we are monitoring the results
Posted Sep 08, 2025 - 19:07 AEST

Identified

The issue has been identified and fix is being deployed
Posted Sep 08, 2025 - 19:03 AEST

Investigating

We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
Posted Sep 08, 2025 - 18:29 AEST