Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 18, 2023 - 23:01 AEST
Scheduled
An Emergency Maintenance window for Voice Services supported at our NextDC and Equinix sites has been scheduled.
Description Voice infrastructure emergency maintenance is required to be performed at our Equinix SY3 and NextDC S1 sites
Customer Impact Customers may experience a short network interruption and call drops of approx. 15-30 seconds during the maintenance window
More Information For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Posted Jul 18, 2023 - 18:20 AEST
This scheduled maintenance affected: Intelligent Voice Platform - Sydney Region (AU1) (SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for Bring your Own Device (BYOD), Voice Gateway), Intelligent Voice Platform - Global Carriage (Australia, New Zealand), and Legacy Services (Enterprise Voice, Enterprise Voice for Genesys Cloud, Enterprise Voice for Cisco WebEx Contact Center Enterprise, Enterprise Voice for Nice inContact CXone).