Post restoration monitoring has confirmed that the issue has been successfully resolved.
Posted Oct 31, 2024 - 13:53 AEDT
Update
There have been no further issues reported and team are continuing to monitor all services
Posted Oct 31, 2024 - 12:21 AEDT
Update
There have been no further issues reported and team are continuing to monitor all services
Posted Oct 31, 2024 - 12:20 AEDT
Update
We are continuing to monitor for any further issues.
Posted Oct 31, 2024 - 11:40 AEDT
Monitoring
The team are currently restoring services and are monitoring
Posted Oct 31, 2024 - 11:39 AEDT
Investigating
Service restoration has not been fully successful and we are currently investigating further.
Posted Oct 31, 2024 - 11:14 AEDT
Monitoring
Services have been restored and service monitoring is currently underway.
Posted Oct 31, 2024 - 11:06 AEDT
Update
The team are currently continuing to work on fix for this issue.
Posted Oct 31, 2024 - 11:01 AEDT
Identified
The team have identified the issue and are currently working to remediate the issue.
Posted Oct 31, 2024 - 10:42 AEDT
Investigating
Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
Posted Oct 31, 2024 - 10:25 AEDT
This incident affected: Intelligent Voice Platform - Sydney Region (AU1) (SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for NICE CXone, SIP Trunking for Bring your Own Device (BYOD), Voice Gateway), Intelligent Voice Platform - Global Carriage (Australia, Canada), and Legacy Services (Enterprise Voice).