Hazard Notification Core Voice Services SYD1 site Sunday 1st May 2022 Reference CR#1361
Scheduled Maintenance Report for SecureCo
Completed
The scheduled maintenance has been completed.
Posted May 01, 2022 - 04:30 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 01, 2022 - 03:30 AEST
Scheduled
Hazard Notification
Core Voice Services SYD1 site
Sunday 1st May 2022
Reference CR#1361

Maintenance Window
Datacentre/s Start Time End Time
SYD1 03:30:00 AEST Sunday 1st May 2022 04:30:00 AEST Sunday 1st May 2022

Description
Maintenance is being performed on SecureCo SBC of SYD1 site. Reboot both Primary and Standby SBCs to re-establish HA as recommended by vendor.

Customer Impact
Any current calls will drop at the start of the outage. Outage duration will be a maximum of 5 mins. Any new calls will automatically reroute to use the SYD2 site.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Posted Apr 29, 2022 - 14:01 AEST
This scheduled maintenance affected: Voice Services (Inbound Voice (13/1300/1800), Enterprise Voice, Enterprise Voice for Genesys Cloud, Enterprise Voice for Cisco WebEx Contact Center Enterprise, Enterprise Voice for Nice inContact CXone, Cloud Payment IVR).