SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.99 % uptime
Today
Voice Gateway Operational
90 days ago
99.99 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Hosted Payments Page Operational
90 days ago
100.0 % uptime
Today
Production Payments API Operational
90 days ago
100.0 % uptime
Today
Payments Portal Operational
90 days ago
100.0 % uptime
Today
Identity Server Operational
90 days ago
100.0 % uptime
Today
Payment IVR Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR Operational
90 days ago
100.0 % uptime
Today
Secure Hosting Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Essential Supporting Services Maintenance - CR SM64 Feb 7, 2026 03:00-03:30 AEDT

Essential Supporting Services maintenance has been scheduled. There is no expected impact to any systems or connectivity during this maintenance window.

For more information, please raise a ticket via https://servicedesk.secureco.co
Posted on Feb 03, 2026 - 10:49 AEDT

Maintenance Notification: Release 9.8 - Performance Improvements Feb 10, 2026 19:00-20:30 AEDT

We will be undergoing scheduled maintenance to support IVP release 9.8 - Performance Improvements

The following components may be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are not expecting any outage, the self-service provisioning may be degraded during this maintenance window.

For more information, please raise a ticket via https://servicedesk.secureco.co
Posted on Feb 03, 2026 - 10:37 AEDT
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
IVP Maintenance: Release 9.8.2 - CR SM-45 - Self Service Provisioning Impact
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 19:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.2

The following components may be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are not expecting any outage, the self-service provisioning may be degraded during this maintenance window.

For more information, please raise a ticket via https://servicedesk.secureco.co
Jan 20, 10:40 AEDT
Jan 28, 2026
IVP Maintenance: CR SM-48 - AU1
Completed - The scheduled maintenance has been completed.
Jan 28, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:00 AEDT
Scheduled - Maintenance is being conducted in the AU1 region. There will be no disruption to services during this maintenance window.
Jan 20, 10:21 AEDT
IVP Maintenance: CR SM-46 - AU2
Completed - The scheduled maintenance has been completed.
Jan 28, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 10:12 AEDT
Scheduled - Maintenance is being conducted in the AU2 region. There will be no disruption to services during this maintenance window.
Jan 20, 10:11 AEDT
Jan 27, 2026
Essential Network Maintenance - CR SM56
Completed - The scheduled maintenance has been completed.
Jan 27, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 AEDT
Scheduled - Essential network maintenance has been scheduled. There is no expected impact to any systems or connectivity during this maintenance window.
Jan 20, 10:16 AEDT
IVP Maintenance: Release 9.8 - SM-60 - AU1, AU2
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8

We are not expecting any impact to any service during this maintenance
Jan 20, 10:28 AEDT
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
IVP Maintenance: Release 9.8 - SM-60 - EU1, UK1, US1
Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8

We are not expecting any impact to any service during this maintenance
Jan 20, 10:27 AEDT
Jan 21, 2026
Hazard Notification – Payments API, HPP and Portal
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:30 AEDT
Scheduled - A maintenance window for the SecureCo API, Secure Portal, SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There will be no interruption of services during the maintenance window.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Jan 16, 10:09 AEDT
Jan 20, 2026

No incidents reported.

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