SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.99 % uptime
Today
Voice Gateway Operational
90 days ago
99.99 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.99 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.99 % uptime
Today
Voice Gateway Operational
90 days ago
99.99 % uptime
Today
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page Operational
90 days ago
100.0 % uptime
Today
Production Payments API Operational
90 days ago
100.0 % uptime
Today
Payments Portal Operational
90 days ago
100.0 % uptime
Today
Identity Server Operational
90 days ago
100.0 % uptime
Today
Payment IVR Operational
90 days ago
99.96 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR Operational
90 days ago
100.0 % uptime
Today
Secure Hosting Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Call failures in AU1 Region
Resolved - This incident has been resolved.
Dec 15, 13:49 AEDT
Update - We are continuing to monitor for any further issues.
Dec 15, 11:06 AEDT
Update - We are continuing to monitor for any further issues.
Dec 15, 11:04 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 15, 11:04 AEDT
Update - The services are restored back to operational. We are continuing to monitor the situation
Dec 15, 11:01 AEDT
Update - We are continuing to work on a fix for this issue.
Dec 15, 11:00 AEDT
Identified - We have identified the problem and the team is working on the fix. ETA 10 mins
Dec 15, 10:59 AEDT
Investigating - We are currently investigating reports of call failures affecting SecureCo AU region
Dec 15, 10:48 AEDT
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Hazard Notification – API, HPP and Portal - 10th December 2025
Completed - The scheduled maintenance has been completed.
Dec 10, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:30 AEDT
Scheduled - A maintenance window for the SecureCo API, Secure Portal, SecureCo Hosted Payments Pages, Contact Centre services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There will be no impact to services during this maintenance.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Dec 10, 15:01 AEDT
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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