SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
99.99 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
99.99 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone ? Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.98 % uptime
Today
Hosted Payments Page ? Operational
90 days ago
99.97 % uptime
Today
Production Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payments Portal ? Operational
90 days ago
100.0 % uptime
Today
Identity Server ? Operational
90 days ago
100.0 % uptime
Today
Payment IVR ? Operational
90 days ago
99.96 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone ? Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR ? Operational
90 days ago
100.0 % uptime
Today
Secure Hosting ? Operational
90 days ago
100.0 % uptime
Today
Support Services ? Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IVP Portal maintenance Sep 20, 2025 00:00 - Sep 21, 2025 00:00 AEST

IVP portal and external API will be undergoing maintenance on Saturday 20th September AEST, IVP portal access and provisioning may be periodically unavailable during the maintenance, there is no impact to calling, payments or voice gateway services
Posted on Sep 18, 2025 - 17:47 AEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Calls not connecting correctly in AU and NZ
Resolved - This incident has been resolved.
Sep 16, 19:44 AEST
Monitoring - Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.
Sep 16, 19:09 AEST
Investigating - We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
Sep 16, 19:05 AEST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Call quality issues for Payments services in Australia
Resolved - This incident has been resolved.
Sep 9, 08:43 AEST
Monitoring - A fix has been applied and we are monitoring the results
Sep 8, 19:07 AEST
Identified - The issue has been identified and fix is being deployed
Sep 8, 19:03 AEST
Investigating - We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
Sep 8, 18:29 AEST
Maintenance Notification – API, HPP and Portal - CR: 2068
Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 AEST
Scheduled - A maintenance window for the SecureCo API, Secure Portal, SecureCo Hosted Payments Pages, Contact Centre and Payment IVR services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There will be an interruption of approximately 10 -15 minutes to these services during the maintenance window.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Aug 18, 13:28 AEST
Sep 8, 2025
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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