SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
99.98 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
99.98 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU3) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.98 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
90 days ago
99.98 % uptime
Today
Voice Gateway Operational
90 days ago
99.98 % uptime
Today
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page Operational
90 days ago
99.98 % uptime
Today
Production Payments API Operational
90 days ago
99.98 % uptime
Today
Payments Portal Operational
90 days ago
100.0 % uptime
Today
Identity Server Operational
90 days ago
100.0 % uptime
Today
Payment IVR Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR Operational
90 days ago
100.0 % uptime
Today
Secure Hosting Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2026

No incidents reported today.

Jul 17, 2026
Essential Carrier Maintenance - AU\NZ
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 AEST
Scheduled - We have been notified by one of our AU/NZ carriers that they fill be performing maintenance activity.

Activity Summary

Replace the PSU and fan modules on each device with like-for-like air exhaust modules to comply with data centre airflow requirements. Each device will require a single reboot during the maintenance activity.

Planned Activity Details

Start Date/Time: 16 July 2026, 22:00 AEST
End Date/Time: 17 July 2026, 06:00 AEST

Expected Impact

Impact Type: Minor

Emergency Calling Services Impacted: Yes

Expected Downtime Within Maintenance Window: Minimal. Service interruption is expected only during the reboot of each device, with an estimated duration of 10–15 minutes per device.

Voice Impacts:
No more than 25% of calls associated with the following services may experience call drops or increased Post-Dial Delay (PDD):
- Calls with Telstra, TPG, VHA, Virtutel, and Verizon AU
- Calls to Optus
- 1800 call collections from NetSIP
Jul 10, 11:20 AEST
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Maintenance Notification: Release 9.8.9 Self Service Provisioning Impact
Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:00 AEST
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.9

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Jul 6, 16:02 AEST
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Maintenance Notification - SM-170 - Essential Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 AEST
Scheduled - We will be performing maintenance on our Australian Carriage. A small percentage of traffic on this redundant carriage may have an increased retry time and have to be retried during a 5 minute window during the maintenance window.
Jul 6, 16:06 AEST
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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