All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
Self Service Portal Operational
Knowledge Base Operational
IVP Integration API Operational
Intelligent Voice Platform - Global Carriage Operational
Australia Operational
New Zealand Operational
Intelligent Voice Platform - Sydney Region (AU1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Melbourne Region (AU2) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Sydney Region (AU3) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Ashburn Region (US1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - London Region (UK1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for NICE CXone Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Singapore Region (SG1) Operational
Coming Soon Operational
Intelligent Voice Platform - Tokyo Region (JP1) Operational
Coming Soon! Operational
Payments Operational
Hosted Payments Page Operational
Production Payments API Operational
Payments Portal Operational
Identity Server Operational
Payment IVR Operational
Legacy Services Operational
Gen1 - Carrier Services Operational
Enterprise Voice Operational
Enterprise Voice for Genesys Cloud Operational
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
Enterprise Voice for Nice inContact CXone Operational
Cloud Payment IVR Operational
Secure Hosting Operational
Support Services Operational
SecureCo Knowledge Centre Operational
www.secureco.co Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

No incidents reported.

Nov 13, 2026

Maintenance Notification – API, HPP and Portal. CR: SM-331
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:30 AEDT
Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be an interruption of approximately 1-5 minutes to these services during the maintenance window. This step will be conducted on or after 12:00 midnight AEDT.

More Information
For more information, please raise a ticket at https://servicedesk.secureco.co
Nov 9, 17:09 AEDT

Nov 12, 2026

Maintenance Notification: ANZ carrier service maintenance CR SM-334
Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to SecureCo Australia and New Zealand carrier services.

There is no impact to customer services.
Nov 9, 17:14 AEDT
Essential maintenance: CR-SM-340 AU2 & AU3
Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 AEDT
Scheduled - Essential maintenance is being conducted in the AU2 & AU3 region(s).

There will be no disruption to services during this maintenance window.
Nov 11, 14:43 AEDT

Nov 11, 2026

Maintenance Notification – API, HPP and Portal - CR: SM-311
Completed - The scheduled maintenance has been completed.
Nov 11, 01:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:30 AEDT
Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window.
Oct 26, 16:16 AEDT

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Maintenance Notification: Release 9.9.5 Self Service Provisioning Impact
Completed - The scheduled maintenance has been completed.
Nov 5, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.5

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Oct 26, 16:20 AEDT
Essential Maintenance Notification: Release CO_10.02.1 - AU2, AU3
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 AEDT
Scheduled - We will be undergoing emergency maintenance to support IVP release CO_10.02.1
The following components will be affected by this maintenance:

Voice Gateway
Payments IVR
SIPREC
Media Stream

We are expecting a period of 1 hour where call features have a low chance of being unavailable during this maintenance window.
Nov 2, 10:24 AEDT

Nov 4, 2026

Essential maintenance: Platform Carrier Maintenance - CR-SM-318 - AU and NZ
Completed - The scheduled maintenance has been completed.
Nov 4, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 AEDT
Scheduled - Essential maintenance is being conducted in the AU and NZ Regions.
Maintenance will be conducted in sequence with no overlap.

There will be no disruption to services during this maintenance window.
Nov 2, 16:09 AEDT
Maintenance Notification: IVP Portal CDR & Usage & Statistics upgrade
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 AEDT
Scheduled - We will be undergoing scheduled maintenance for Call Detail Records (CDRs) and Usage & Statistics (U&S) for the IVP Portal and Integration APIs. During the upgrade CDRs for new calls, made during the maintenance period will not be visible in the portal or accessible via API. CDRs will become available in the last 30 mins of the change and U&S for daily, weekly, monthly and annual views will commence a refresh that will complete over the following 24 hours.

If CDR records are required for regulatory or compliance purposes during the upgrade, they may be requested from our service desk.

No impact to calling.
Nov 2, 16:01 AEDT

Nov 3, 2026

Nov 2, 2026

Essential maintenance: CR-SM-327 AU2, AU3
Completed - The scheduled maintenance has been completed.
Nov 2, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 22:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 16:29 AEDT
Scheduled - Essential maintenance is being conducted in the AU2 and AU3 region(s).

There will be no disruption to services during this maintenance window.
Nov 2, 15:56 AEDT

Nov 1, 2026

No incidents reported.

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