SecureCo Status Central

All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for NICE CXone Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU3) Operational
SIP Trunking for Microsoft Teams Operational
SIP Trunking for WebEx Calling Operational
SIP Trunking for Genesys Cloud CX Operational
SIP Trunking for Bring your Own Device (BYOD) Operational
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
Intelligent Voice Platform - Ashburn Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Frankfurt Region (EU1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Zoom BYOC-P Operational
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Hosted Payments Page Operational
90 days ago
100.0 % uptime
Today
Production Payments API Operational
90 days ago
100.0 % uptime
Today
Payments Portal Operational
90 days ago
100.0 % uptime
Today
Identity Server Operational
90 days ago
100.0 % uptime
Today
Payment IVR Operational
90 days ago
99.96 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Gen1 - Carrier Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR Operational
90 days ago
100.0 % uptime
Today
Secure Hosting Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
SecureCo Knowledge Centre Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Notification – API, HPP and Portal - CR: SM-113 Apr 8, 2026 22:30 - Apr 9, 2026 00:30 AEST

A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Functionality and current services will remain unchanged during this maintenance.

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window.

More Information
For more information, please raise a ticket at https://servicedesk.secureco.co
Posted on Mar 26, 2026 - 10:35 AEDT

Maintenance Notification: Release 9.8.4 Self Service Provisioning Impact Apr 9, 2026 19:00-23:30 AEST

We will be undergoing scheduled maintenance to support IVP release 9.8.4

The following components will be affected by this maintenance:

Self Service Portal - https://portal.ivp.secureco.co

We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.
Posted on Apr 02, 2026 - 12:45 AEDT
Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Maintenance Notification: AU3, AU2 and AU1 Region Updates
Completed - The scheduled maintenance has been completed.
Apr 1, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:30 AEDT
Scheduled - We will be undergoing scheduled maintenance in the following regions:

AU3 20.30 pm AEDT for 30 mins

AU2 21.00 pm AEDT for 30 mins

AU1 21.30 pm AEDT for 30 mins

The maintenance schedule does not impact call processing.
Mar 31, 17:49 AEDT
Maintenance Notification: SSL Certificate updates on AU region SBCs
Completed - The scheduled maintenance has been completed.
Apr 1, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:31 AEDT
Scheduled - We will be undergoing scheduled maintenance to renew our SSL certificates on all AU region SBCs.

We are expecting a period of 1 minutes where the running SBC SSL service will be restarted to reflect the new SSL certificates.

This will not impact any active calls, during this maintenance event. New calls placed during this event that are using TLS as the sip protocol, may experience some PDD, whilst the new certificates are being loaded by the SBCs.
Apr 1, 16:15 AEDT
Maintenance Notification US1, EU1 & UK1 region updates
Completed - The scheduled maintenance has been completed.
Apr 1, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 AEDT
Scheduled - We will be undergoing scheduled maintenance in the following regions:

EU1 Midnight UTC for 30 mins

UK1 00:30 UTC for 30 mins

US1 01:00 UTC for 30 mins

The maintenance schedule does not impact call processing.
Mar 31, 17:44 AEDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Essential maintenance: Call Orchestrator - AU1, AU2 - SM-115
Completed - The scheduled maintenance has been completed.
Mar 30, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:30 AEDT
Scheduled - We will be undergoing essential maintenance. The following components will be affected:

Call orchestrator

We are not expecting any interruptions during this maintenance
Mar 27, 16:42 AEDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Maintenance Notification: SM-74
Completed - The scheduled maintenance has been completed.
Mar 23, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 AEDT
Scheduled - We will be undergoing scheduled maintenance

The following components will be affected by this maintenance:

Call orchestrator

We are expecting a period of 10 minutes where calls may be impacted
Mar 20, 15:57 AEDT
Mar 22, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage