SecureCo Status Central
All Systems Operational

About This Site

Welcome to the SecureCo Support Status Page for our Intelligent Platform and associated voice services! We're committed to providing you with reliable and high-quality voice services. Check this page for real-time updates on any issues or scheduled maintenance. If you encounter any problems not listed here or would like further information on something listed below, contact our support team for assistance. Thank you for choosing SecureCo!

Uptime over the past 90 days. View historical uptime.
Intelligent Voice Platform - Global Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Global Carriage Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Sydney Region (AU1) Operational
90 days ago
99.96 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
99.96 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
99.96 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
99.96 % uptime
Today
SIP Trunking for NICE CXone ? Operational
90 days ago
99.96 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
99.96 % uptime
Today
Voice Gateway Operational
90 days ago
99.96 % uptime
Today
Intelligent Voice Platform - Melbourne Region (AU2) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring Your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - Washington DC Region (US1) Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for WebEx Calling Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Genesys Cloud CX Operational
90 days ago
100.0 % uptime
Today
SIP Trunking for Bring your Own Device (BYOD) Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
100.0 % uptime
Today
Intelligent Voice Platform - London Region (UK1) Operational
90 days ago
100.0 % uptime
Today
BETA - COMING SOON Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Hosted Payments Page ? Operational
90 days ago
100.0 % uptime
Today
Production Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payments Portal ? Operational
90 days ago
100.0 % uptime
Today
Identity Server ? Operational
90 days ago
100.0 % uptime
Today
Legacy Services Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Genesys Cloud ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Cisco WebEx Contact Center Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Voice for Nice inContact CXone ? Operational
90 days ago
100.0 % uptime
Today
Cloud Payment IVR ? Operational
90 days ago
100.0 % uptime
Today
Secure Hosting ? Operational
90 days ago
100.0 % uptime
Today
Support Services ? Operational
90 days ago
100.0 % uptime
Today
docs.secureco.co Website Operational
90 days ago
100.0 % uptime
Today
www.secureco.co Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Voice Connectivity Issues - 15/11/2024
Resolved - Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.
Nov 15, 18:23 AEDT
Monitoring - Services have now stablised and the team are currently monitoring for any further issues.
Nov 15, 17:31 AEDT
Identified - Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.
Nov 15, 17:24 AEDT
Update - Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.
Nov 15, 16:55 AEDT
Update - Our team have identified the issue which is under further investigation.
Nov 15, 16:27 AEDT
Investigating - Our team are currently investigating call failures across some services
Nov 15, 16:16 AEDT
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Emergency Maintenance Notification – API, HPP and Portal - CR: 1969
Completed - The scheduled maintenance has been completed.
Nov 13, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:30 AEDT
Scheduled - Emergency Maintenance Notification – API, HPP and Portal - CR: 1969

A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled.

Environment - Production

Description
Hotfix for Windcave and Cybersource connectors (Original CR#: 1958)

URLs Affected
api.secureco.co
portal.secureco.co
payments.secureco.co

Customer Impact
There may be a short interruption of approximately 5 -10 minutes to these services during the maintenance window.

More Information
For more information, please email the service desk, servicedesk@secureco.co or call 1300 501 844.
Nov 13, 16:46 AEDT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Maintenance - Voice Services (IVP) - Friday 08 November 2024 - CR#1968
Completed - The scheduled maintenance has been completed.
Nov 8, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 AEDT
Scheduled - We will be undergoing scheduled maintenance during this time.

No service disruption is anticipated during this maintenance window.
Nov 8, 10:17 AEDT
Nov 7, 2024
Maintenance - Voice Services (IVP) - Thursday 07 November 2024 - CR#1968
Completed - The scheduled maintenance has been completed.
Nov 7, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 AEDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 5, 15:23 AEDT
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